🌿 EcoSpirit™ Return & Exchange Policy

Aligned with sustainability, community care, and Earth-conscious commerce.

💚 Give It Forward Guarantee (Sustainable Returns)

At EcoSpirit™, every item is created on demand to honor the Earth and reduce waste.
Because of this, we use a returnless, low-waste model that supports both sustainability and generosity.

If an item isn’t quite right, we invite you to:

**• Keep it

• Or give it forward to someone in need**

Offer it to a friend, neighbor, or local shelter.
This keeps textiles out of landfills and allows your purchase to continue its positive ripple.

Once you do, we will gladly offer:

**• Store credit for the item

• OR a one-time replacement**

No physical return required.

💚 Exchanges for Size

If the size isn’t a good fit, we offer one size exchange per item within 14 days.

No return needed.
You may keep or give forward the original piece.

(Shipping costs for the replacement may apply.)

To request an exchange:
Email support@ecospiritshop.com

💚 Defective, Damaged, or Incorrect Items

If your item arrives damaged, misprinted, flawed, or incorrect, we will replace it at no cost.

We may request a photo so we can improve quality and reduce waste.

💚 Lost Packages

If your order never arrives:

  • We will help you contact the carrier

  • If the package is confirmed lost, we will send a replacement

If tracking shows the item as “delivered” but it's missing, please check with your local carrier or post office. If you still need help, we’re here to support you.

💚 Cancellations

Orders may be canceled within 1 hour of purchase.
After that, items typically enter production and cannot be canceled.

🌍 Why We Use a Returnless Model

Traditional returns often lead to:

  • High carbon emissions

  • Textile waste from unsellable items

  • Excess packaging

  • Higher costs for eco-friendly production

Our approach minimizes waste, reduces transportation impact, and keeps items circulating in the community where they can do good.

This is how we practice being Earth Keepers—aligning commerce with compassion and care for the planet.

🌙 Fair Use & Integrity Guidelines

EcoSpirit™ is rooted in trust, but we also honor fairness and sustainability in every interaction. To protect the integrity of our returnless model, we may:

  • Request a photo for damaged or defective claims

  • Decline replacement or credit if the details of a claim appear inconsistent

  • Limit service for repeated misuse of the policy

  • Request verification for high-value or unusual orders

These gentle boundaries help keep pricing fair, reduce waste, and ensure our “Give It Forward” system remains available to those who sincerely need it.

One Replacement Per Item

Each item is eligible for one replacement or exchange.
Additional replacements may require review.

🌙 About Chargebacks (A Quick, Friendly Note)

We’re here to help with any issue that comes up — truly.
If something goes wrong with your order, the fastest and easiest way to resolve it is to email us directly at:

support@ecospiritshop.com

When a customer files a chargeback with their bank before contacting us, the order automatically goes on hold while the bank investigates. This slows everything down for everyone and limits what we can do to assist.

To keep things simple and smooth:

Please reach out to us first before opening a dispute with your bank.

We can almost always fix the issue immediately — whether that means sending a replacement, offering store credit, or helping track down a package.

If a chargeback is filed without contacting us, we may not be able to issue credits, replacements, or adjustments until the bank process is complete.

Thank you for helping us keep things fair, peaceful, and Earth-aligned.

Return & Exchange FAQ

Why don’t you accept physical returns?

Because each item is made on demand.
Returning items typically generates more waste and emissions than keeping or giving them forward.

Can I get a refund?

We offer store credit, which helps maintain sustainable pricing and reduces waste.

What if the size is wrong?

We offer one size exchange within 14 days.
No return required.

What if my item is damaged or misprinted?

We replace defective items at no cost.
A photo may be requested.

How do I start a return or exchange?

Email us anytime:
support@ecospiritshop.com

🌿 Thank You for Supporting Conscious Apparel

Your choices matter.
Every purchase, every act of generosity, and every step toward sustainability helps us care for Mother Earth and the communities we belong to.

Thank you for walking this path with us.